Frequently Asked Questions
Everything you need to know about shopping for your home at Leader Online.
What are your shipping rates and delivery times?
We offer standard and express shipping options. Standard delivery typically takes 3-7 business days, while larger furniture items may require specialist handling and can take up to 14 days depending on your location.
Do you offer professional assembly services?
Yes, we provide optional white-glove assembly services for most furniture pieces. You can select this option at checkout, and our professional team will assemble and place the items in your room of choice.
What is your return policy for home decor?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized furniture items are non-refundable.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's website to monitor your delivery progress.
What payment methods do you accept?
Leader Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger purchases.
Are your products covered by a warranty?
All our furniture and home goods come with a standard 12-month manufacturer's warranty against structural defects. Extended protection plans are also available for purchase on select items.